Last month, we extended invitations to our valued customers to participate in our annual customer satisfaction survey, and we're thrilled to express our gratitude for the overwhelming response we received.
We're delighted to share that the results are as satisfying to us as they are to our customers, with an impressive average rating of 8.34!
Several elements received notably high ratings, such as:
- Professionalism, friendliness, and language proficiency of our staff;
- Proactive problem-solving within the customer's environment;
- Accessibility of our Service Desk;
- Recommendations of INISI to business relations.
One participant eloquently captured his experience:
"If an answer to a question is not available, they (INISI) actively look for the right solution. That's nice. The customer is also involved in this process and together we assess whether this solution meets the requirements."
We also acknowledge areas for improvement
As we delve into a thorough analysis of the survey results:
- the timeliness of feedback to our customers could be enhanced at times
Constructive feedback is invaluable, as it fuels our commitment to continuous improvement. We appreciate this insight, and it inspires us to refine our processes further!
In a heartening display of generosity, participants were given the opportunity to choose a charity for our donations at the conclusion of the survey. The options included:
- Diabetes Fonds (Diabetes Fund)
- KWF (Dutch Cancer Fund)
- Stichting Ambulance Wens (Ambulance Wish Foundation)
We're pleased to announce the results:
The donations will be transferred to the selected charities during week 50.
A sincere thank you to all participants for their valuable contributions to this survey!
In the spirit of 'Better together, together better!'