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Each organisation has its own strategy for sourcing of ICT administration and management. Some organisations prefer to do everything themselves, other concentrate their attention on core activities and outsource as many other tasks as possible.
INISI recognises these differing requirements and has defined a layered set of services which allows the customer to pick and mix their own service package. This packet of services will complement their own capabilities.
INISI’s service model has different levels. Each service has service level parameters such as service windows and response times to allow the service to knit into the specific customer situation. INISI will define a suitable package of services together with the customer to ensure continuity.
A maintenance contract covers direct support by the supplier. In the case of component failure it may be necessary to contact the supplier who will provide support by telephone or e-mail and, if necessary, organise a replacement component within the agreed timescales.
Some contracts also provide for software updates and patches which often must be applied before problems may be reported. In all cases problem reports must contain sufficient detailed information.
INISI offers a support contract for customers who do not possess the knowledge or experience to provide these problem analyses.
Under this contract, customers have access to the INISI support desk where professional help is available.
This desk offers a place for dropping questions and problems, handling failures and guarantee claims, troubleshooting, monitoring and remote support.
A full-service contract consists of maintenance, support and systems management components. INISI offers support for questions and problems, including those arising from general systems management activities.
The management component of the service provides outsourcing of Systems Management activities including preventative maintenance, corrective maintenance, incidents, changes and reporting.
The INISI Knowledge Assurance Service offers flexibility in the hiring of ICT expertise.
The Knowledge Insurance has the following coverage:
The Knowledge Insurance takes into account a certain number of hours on an annual basis (eg every two months one day).
Training and education is essential to maintain the standards of your ICT organisation. INISI provides standard (traditional teaching) courses as well as tailor-made training. We offer courses in Citrix, Cisco, Microsoft, Ivanti (RES & Appsense) and VMware, in cooperation with certified training institutes.
There are different options for following training courses or workshops with INISI, either the standard courses as prescribed by the vendors or tailored courses designed especially for your situation.
The training courses and workshops are continuously updated to reflect the latest developments and trends. The trainers, who are also active in the field, offer practically focussed instruction whereby the theory is enriched with practical examples and hands on labs. This maximises the knowledge transfer which is then immediately applicable.
Don’t hesitate to contact us for more information!
